Your Privacy Matters
We value your privacy and want you to know how we collect, use, and protect your personal information. This notice explains what to expect when Happy Family Store handles your data. We take data protection seriously and are committed to being open about the information we collect, how we use it, and when we share it.
We follow all applicable privacy laws in Canada, ensuring your information is handled securely and responsibly. Our goal is to provide a safe and reliable online pharmacy experience while keeping your personal details protected.
How We Use Your Personal Data
When you use our pharmacy, we may collect and process personal information like your name, address, phone number, email, date of birth, healthcare provider details, prescription history, and any services we provide to you.
We use this information to:
- Provide pharmacy services like processing prescriptions and delivering medications.
- Keep records to ensure safe and accurate dispensing.
- Improve our services by reviewing and enhancing what we offer.
- Fulfill repeat prescriptions through our central dispensing facilities.
- Train employees and maintain quality standards, including monitoring calls if necessary.
- Protect our staff and visitors through security measures like CCTV at physical locations.
- Keep you informed about new products, services, and offers (you can opt out anytime).
- Determine eligibility for third-party healthcare services, such as clinical trials.
- Conduct market research to better understand customer needs.
If our pharmacy is ever sold or merged, personal data may be transferred as required by law. However, we never sell your personal information to third parties.
How We Share Your Information
To ensure you receive the best pharmacy care, we may share your personal data with:
- Your healthcare providers – including your nominated pharmacy, doctor, or other healthcare professionals to support your treatment and ongoing care.
- Regulatory and healthcare authorities – such as relevant Canadian health agencies responsible for overseeing pharmacy services.
- Trusted business partners – including providers of secure digital systems that manage prescription records and pharmacy operations.
- Third-party healthcare services – when necessary for processing payments and ensuring service delivery.
- Legal and regulatory bodies – if required to comply with Canadian laws, law enforcement, or government regulations.
We never sell your personal data. Any data shared is done so securely and only when necessary for your healthcare, safety, or legal compliance.
Why We Process Your Data
We handle your personal data to provide essential healthcare services and meet legal requirements related to pharmacy care in Canada. Our lawful reasons for processing include:
- Public interest and legal obligations – We process your data to dispense medications, provide healthcare services, and ensure patient safety as part of our legal duty.
- Marketing communications – We only send promotional messages with your consent. You can opt out anytime by clicking ‘unsubscribe’ in our emails or contacting us.
- Security and crime prevention – We use CCTV at our physical locations under legitimate interest to protect staff and visitors and help prevent crime.
We do not use automated decision-making when processing your personal data. Your information is always handled with care and human oversight.
Marketing and How We Communicate with You
If you’ve opted in, we may send you emails, SMS, push notifications, or letters about our products and services.
You can unsubscribe anytime by clicking the ‘unsubscribe’ link in our emails or reaching out to our support team.
We may also email you to request feedback on our services. To do this, we use Trustpilot, which means we share your name and email with them to collect reviews.
How We Use Cookies on Our Website
When you visit our pharmacy’s website, your browser automatically sends information like your IP address and the pages you access. We also use cookies—small text files stored on your device—to make our site work efficiently and enhance your experience.
Why We Use Cookies
Cookies help us:
- Ensure the website functions properly – Some cookies are essential for basic site features, like secure logins, shopping cart functionality, and prescription processing.
- Improve website performance – Cookies track how visitors interact with our site, allowing us to analyze traffic, fix errors, and optimize the user experience.
- Enhance personalization – We use cookies to remember your preferences, making it easier to navigate the site without having to re-enter information.
- Enable secure transactions – Cookies help us protect your data by ensuring security features work correctly when you access your account.
- Show relevant ads – Some cookies help tailor advertisements and promotions to your interests, ensuring you see content that’s relevant to you.
Types of Cookies We Use
- Essential cookies – Required for core website functions, such as logging in and completing orders.
- Analytics cookies – Help us understand how visitors use the site so we can improve functionality.
- Functional cookies – Store your preferences, such as language selection or saved login details.
- Marketing cookies – Allow us to show relevant promotions based on your browsing habits.
Managing Cookies
You can control or disable cookies through your browser settings. However, blocking certain cookies may affect how our website functions.
We are committed to using cookies responsibly and transparently, ensuring they enhance your experience while keeping your privacy protected.
Use of Analytics
We use analytics tools to improve our website and app, ensuring a better experience for users. These tools collect anonymous data to help us understand visitor behavior and optimize our services.
- Google Analytics – Tracks visitor numbers, page views, and general location without identifying individuals.
- Google Firebase – Used in our app to monitor performance, assigning a random identifier that resets when you update your Advertising ID.
- AppsFlyer – Helps us measure marketing effectiveness by tracking app downloads and registrations, without personal identification.
- Facebook Analytics – Analyzes how visitors interact with our ads, website, and app, without linking data to individuals.
You can adjust your tracking preferences through browser, device, or ad settings. While disabling tracking may limit some features, we remain committed to protecting your privacy while using this data to improve our services.
Your Rights and How to Exercise Them
Under Canadian data protection laws, you have certain rights regarding your personal data. Some rights apply in specific situations, and HFS is here to help you understand them.
- Access your data – You can request confirmation of whether we hold your personal information and ask for a copy.
- Correct inaccuracies – If any of your details are incorrect, you can ask us to update them.
- Request deletion – In some cases, you can ask us to delete your personal data.
- Restrict processing – You can request limits on how we use your data in certain circumstances.
- Data portability – If you provided information to us directly, you can ask for it in a machine-readable format or have it transferred to another organization.
- Object to processing – In some cases, you can object to how we use your data.
- Make a complaint – If you have concerns about how we handle your data, you can contact our Data Protection Team. You also have the right to file a complaint with Canada’s privacy regulator.
To exercise your rights or ask questions about data protection, please contact our Data Protection Team, and we will review and process your request.
How Long We Keep Your Data
We retain your information only for as long as necessary to comply with current healthcare regulations and ensure we provide safe and effective pharmacy services.
The length of time we keep your data depends on legal and professional requirements. We follow healthcare record-keeping standards and keep personal information only as long as necessary for prescription records, regulatory compliance, and customer support.
Once data is no longer needed, we securely delete or anonymize it to protect your privacy.
Privacy and Minors
We are committed to protecting the privacy of minors. Our services are designed for adults, and we do not knowingly collect or process personal data from individuals under the age of 16 without parental or legal guardian consent, in accordance with Canadian privacy laws.
If we become aware that a minor has provided personal information without proper consent, we will take steps to delete it promptly. Parents or guardians who have concerns about their child’s data can contact us to request its removal.
Minors should always have parental guidance when using online healthcare services, especially when it comes to prescription medications and health information. If you are under 16, please ask a parent or guardian before providing any personal details.
Keeping Your Data Secure
We take data security seriously and use multiple layers of protection to safeguard your personal information from unauthorized access, loss, or misuse.
Our security measures include:
- SSL encryption – All data transmitted between you and our pharmacy is protected with Secure Socket Layer (SSL) encryption, preventing interception by unauthorized parties.
- Secure servers – Your data is stored on protected servers with firewalls and intrusion detection systems to prevent unauthorized access.
- Access control – Only authorized staff and healthcare professionals can access your information, and they are bound by strict confidentiality agreements.
- Regular security audits – We routinely test and update our security protocols to protect against emerging threats.
- Data minimization – We only collect and store the necessary information required to provide pharmacy services.
- Anonymization and encryption – When possible, we encrypt or anonymize data to enhance protection.
International Transfers
In some cases, we may need to transfer data outside of Canada to trusted service providers that help us operate our pharmacy. When we do, we ensure your information remains protected to the same high standards required under Canadian privacy laws. We only work with partners who comply with recognized data protection frameworks, ensuring your information stays secure and confidential.
We continuously review and improve our security practices to keep your personal data safe.
Links to Other Websites
Our website may include links to other websites for your convenience. However, once you leave our site, we do not control how those websites handle your data. Their privacy policies may differ, and we cannot guarantee the security of any information you provide on external sites. We recommend reviewing the privacy policy of any website you visit.
If you link to our website from your own site, we reserve the right to request removal of such links if necessary.
Changes to This Privacy Policy
We regularly review and update our privacy policy to keep it accurate and in line with current regulations. Changes may be made at any time, so we encourage you to check back periodically to stay informed.
How to Contact Us
If you have any questions about our privacy policy or how we handle your data, feel free to reach out to Happy Family Store:
- Address: 2446 Bank St, Ottawa, ON K1V 1A4, Canada
- Phone: (613) 731-5579
- Email: [email protected]
- Contact Form: You can also get in touch by filling out the contact form on our website.
We’re here to help with any inquiries about your privacy, data security, or our services.