We want your order to reach you smoothly, so we’ve put clear shipping and refund guidelines in place. They outline what to expect with delivery times, possible delays, and what steps to take if something goes wrong. If your package is lost, arrives damaged, or if you need a refund, we’ve made the process simple and hassle-free to help you resolve any issues quickly.
Double-Check Your Shipping Information
A small mistake in your shipping details can cause delays, lost packages, or returns, so it’s worth double-checking before placing your order. Make sure your street name, apartment or unit number, city, and postal code are all correct. Even a minor typo can send your package to the wrong location. If you realize there’s an error after ordering, contact us as soon as possible—we’ll try to correct it if your order hasn’t been processed yet. However, once a package is shipped, changes can’t be made. If an incorrect address leads to a failed delivery, Happy Family Store won’t be able to issue a refund, and the package may be returned to the sender or lost entirely. Taking an extra moment to review your details can save time, money, and frustration, ensuring your order reaches you smoothly.
Simple, Stress-Free Refunds
Shopping with confidence matters, which is why we’ve made our refund process simple and stress-free. If you’re not completely satisfied, you have 30 days from the delivery date to request a return. Just get in touch with our customer support team, and we’ll walk you through the next steps, including where to send your return and any necessary instructions.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Once we receive and inspect the return, we’ll start processing your refund promptly. Please note that shipping fees may not be refundable, unless the return is due to a mistake on our part, such as receiving the wrong item.
If your order arrives damaged, defective, or incorrect, let us know as soon as possible. We’ll happily send a replacement at no extra cost or issue a refund, whichever works best for you.
If you have any questions about returns or refunds, don’t hesitate to reach out. Our team is here to help, ensuring the process is as quick and hassle-free as possible.